Pro: payment, cancellation and refunds

Last updated: 2026-10-16

What Pro includes

• Cypress, plane tree and poplar (from our server; see "Limits and fair use")
• Hourly forecast, where the data offers it
• "What may be triggering my symptoms"
• PDF for your doctor (last 90 days)
• Up to 10 places instead of 2
• No ads

Two options

• Yearly subscription. You pay once a year. The price is shown in the store in your currency, including taxes, before you confirm. The subscription renews automatically at the end of each year and is charged to your Google Play or Apple account. Google Play: it renews unless you cancel it before the renewal date. App Store: cancel it at least 24 hours before the renewal date. If the price changes, Google or Apple will tell you beforehand and, where the law requires it, ask for your consent.
• Lifetime. A single payment with no renewal. "Lifetime" means for as long as the app and its Pro service are offered; it is not a promise about how long the data sources will exist. If a data source ends, we will replace it where possible and tell you in the app.

The purchase is made and paid through Google Play or the App Store. We never see your payment details.

How to cancel the subscription

• Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Pollen → Cancel. You can also tap "Manage subscription" in Settings → Pro.
• iPhone: Settings → your name → Subscriptions → Pollen → Cancel Subscription.

Deleting the app does not cancel the subscription. After you cancel, Pro stays active until the end of the period you have paid for, and then it is not renewed. You are not charged again.

Refunds

Because the payment goes through Google or Apple, refunds are also handled there:

• Google Play: within 48 hours of the purchase you can request a refund yourself in Google Play (Order history → Request a refund) or at support.google.com/googleplay. After 48 hours write to us at ggshoplimitedco@gmail.com with the order number (it starts with "GPA."); we look at every request, and we refund where the law requires it (including within 14 days, see "Right of withdrawal" below) or when something did not work as described.
• App Store: request a refund at reportaproblem.apple.com. Apple decides on App Store refunds; we cannot issue them ourselves.

If a purchase is refunded or charged back, Pro is removed on all devices.

Right of withdrawal (EU and UK)

If you live in the EU, the EEA or the UK, you can ask for a full refund for Pro (yearly or lifetime) within 14 days of the purchase, without giving a reason. Write to us at ggshoplimitedco@gmail.com with the order number (it starts with "GPA."). After the refund, Pro is removed on all devices. This does not affect your rights if Pro does not work as described.

Devices

• One purchase works on up to 6 devices that use the same Google account or Apple ID.
• If you use it on one more device, the device that has not been used for the longest time loses the connection to our server. Pro stays unlocked on it, but cypress, plane tree and poplar stop updating there until you open the app on it again (then another unused device is disconnected).
• A new phone counts as a new device. Old devices are removed after 60 days without use.
• Sharing with family (Family Library / Family Sharing) is not offered.

Restore and new phone

Tap "Restore purchases" in Settings → Pro, signed in with the same Google account or Apple ID. You do not have to pay again.

If our server is not available

Cypress, plane tree and poplar come from our server. If it is temporarily unavailable, you see the last available values, and all other Pro features keep working on the phone.

Contact

ggshoplimitedco@gmail.com. We reply within 14 days.